Support

Stridewell


Contact Us

For help with any issue, email us at: [email protected]

We aim to respond within 2 business days.


Frequently Asked Questions

Getting Started

Do I need a Strava account to use Stridewell?

No. Strava is optional. If you connect Strava, your run history is used to front-load your onboarding — the coach already knows your recent volume, consistency, and training patterns before the intake interview begins, so it asks fewer questions. If you skip Strava, the coach will ask those questions directly during the interview. The app works fully without Strava.

How long does onboarding take?

The intake interview typically takes 5–10 minutes. The coach will ask about your training goal, available days, injury history, and what has and hasn’t worked for you in the past. After the interview, your first training plan is generated — this usually takes 15–30 seconds.

Can I redo the intake interview?

Not in the current version. If your goals or circumstances change significantly, use the Chat tab to tell the coach — it can adjust your plan from there. A full re-onboarding option is planned for a future update.


Your Training Plan

How does the plan get updated?

Your plan is updated automatically when: